Terms and conditions

1. The contract is a contract of supply. By placing a booking with A1 Cars Private Hire Ltd for services, the client is presumed to have agreed to these terms and conditions.

2. Requests for service should preferably be made in advance.

Waiting time

3. The first 10 minutes of waiting time are automatically included in our charges; thereafter we charge waiting time.

By 15 minutes increments at the rate published in our tariff, which is £23.50 per hour. Note that Airport Transfers

are subject to our published time allowance up to 40 minutes from landing time.

4. A1 Cars Private Hire Ltd cannot be held responsible for any delays caused due to traffic congestion, weather

conditions, roadwork, and incidents on roads or vehicle mechanical failure.

5. Unless instructed otherwise by the customer, the Driver will travel by the route considered most appropriate on the day.

6. We are insured for passengers travel. This insurance is for public liability and dose not constitute travel insurance.

7. A reasonable amount of ordinary passenger luggage is allowed, but luggage, which in the opinion of the driver

amounts to an excessive weight will not be carried.

8. Playing musical instruments in our cars is at the driver’s discretion – you must seek his/her permission

Commencing your journey

9. We observe a non-smoking policy in all our cars.

10. We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our employees.

11. The carrying or use of unregistered weapons or any illegal drugs in our cars is totally forbidden. You must

inform us about any registered weapons you wish to carry with you at the time of bookings.

12. You must seek our written permission to carry pets with you in our vehicles. Guide dogs are allowed, but you

must inform us at the time of booking.

13. The following charges may apply (on total cost):

• Xmas/New year + 100%

• Between 11.45 pm to 06.30 am + 50 %( local fares only) and £10 on all airport transfers .

• Should a passenger be travel sick, there will be a valet charge of £80.00. Travel sick bags are available in all vehicles.

All Tolls and car parking is added to all fares quoted where applicable.

Cancellation Policy

Notice of cancellation Less than 6 hours  Payment in full is required

Notice of cancellation Less than 24 hours and or than 6 hours   50 % refund

Notice of cancellation more than 24 hours: A full refund will be given less any credit card charges that you may have paid.

All fares  which are booked in for the wrong day are charged in full: unless noticed more than 24 hours in advance. please be sure to give us your landing date and NOT your take off date .

Cancelled flights : We refund 50 % of the fare paid or re book your trip but any extra costs such as hired in vehicles must be paid for as an extra

Can’t find your driver in the airport

It is the reasonability of the travelling passenger to make all reasonable steps to locate the driver inside the airport before leaving the airport by other means

By phoning our office.

By phoning the drivers mobile number.

By asking at airport information.

By going to our meeting point inside the terminal which is shown on our airport transfers page.

Credit and Debit Card Charges

All transaction charges that are paid by credit or debit card are subject to a 5 % surcharge which is non refundable once made

It is the reasonability of the travelling passenger to make sure there is available credit or funds in there account on the day of there travel

All return bookings being paid by credit card in-car must be paid on the first leg of your journey as mobile machines work better at airports or large venues .

(c)2010 A1 Cars Private Hire Ltd.

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